Privacy Policy

Last updated: January 2025

1. Controller

[COMPANY NAME] GmbH
Leopoldstraße 244
80807 Munich
Germany

Phone: +49 176 17917001
Email: info@doktormunchen.de

2. Data Protection Contact

For questions about data protection:
Email: datenschutz@doktormunchen.de

3. Data Processing Principles

We process personal data only as necessary to provide our website and services. Processing is based on Art. 6 GDPR:

• Consent (Art. 6(1)(a) GDPR) – for cookies, analytics, newsletters
• Contract performance (Art. 6(1)(b) GDPR) – for inquiries and mediation services
• Legitimate interests (Art. 6(1)(f) GDPR) – for website operation and security

4. Contact and Inquiries

4.1 Contact Form / Email

When you contact us, we process:

• Name
• Email address
• Phone number (if provided)
• Message content

Purpose: Processing your inquiry, communication, referral to clinics.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures).
Storage period: Until complete processing, then according to legal retention periods (max. 10 years).

4.2 Special Categories of Personal Data (Health Data)

You may submit medical documents (findings, diagnoses, medical reports, images) as part of our mediation services. This data is subject to special protection under Art. 9 GDPR.

Purpose: Evaluation by clinics, preparation of treatment proposals, organization of your medical care.
Legal basis: Art. 9(2)(a) GDPR – your explicit consent.
Recipients: Only clinics/doctors in Germany selected by you or proposed by us.
Withdrawal: You can withdraw your consent at any time with effect for the future.

5. Data Sharing

5.1 Clinics and Doctors

We share your data with clinics and doctors only:

• With your explicit consent
• Within the scope of your requested service
• To GDPR-compliant institutions

6. Cookies and Tracking

6.1 Necessary Cookies

These cookies are required for website operation and cannot be disabled.

6.2 Analytics Cookies (consent required)

Google Analytics 4 and Yandex Metrica – for usage analysis.

6.3 External Media (consent required)

YouTube and Google Maps – for embedded content.

6.4 Change Cookie Settings

Change Cookie Settings

7. Your Rights

You have the following rights regarding your personal data:

• Access (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection (Art. 21 GDPR)
• Withdrawal of consent (Art. 7(3) GDPR)

Contact: datenschutz@doktormunchen.de

8. Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18, 91522 Ansbach
www.lda.bayern.de